Zara Wood AKA Woody

Nature of our website

This is a small independently run online shop, that sells art, greeting cards, postcards, prints and other products designed by the artist and illustrator Zara Wood also known as Woody.

For more detailed descriptions on each product please visit the actual online shop: http://www.zarawood.com/thewoodyshop and http://www.thewoodyshop.com/

We aim to provide clear images of each product but please be aware that due to factors like computer monitor settings, such things as colours may vary slightly from the actual colours of a product.

Copyright Notice

Please note that no image on this website may be re-sold, rented or otherwise sub-licensed, reproduced, duplicated, copied or otherwise exploited for any commercial purpose without prior written consent of the artist.

To do so will be an infringement of copyright laws.

Prices + Charges

Please note that all prices shown next to a product are show in £ GBP and do not include Postage & Packaging charges. To find out what the delivery cost will be for your order please go to Your Basket and select the relevant region.

When you have finished shopping and wish to pay for your order, you will be transferred to PayPal, which processes your payment. For more information on PayPal please visit: http://www.paypal.com/

All Payments must be made in £ GBP.

We reserve the right to increase our postal and packaging charges without notice in accordance with our carrier's cost increases. However, the delivery quote you see in the Your Basket page will be the delivery cost you are used at Checkout.

Confirmation of Order 
You will receive an email to confirm we have received your order.

Delivery 
Please be aware that delivery can only be made once full payment has been received. Sometimes funds can show up as leaving a customers credit or debit card account but will not be automatically received by merchant. Once an order has been dispatched and passed to the carrier, we cannot be held responsible for that order. Our carrier is currently Royal Mail.

Delivery Options – UK
All UK orders will be charged a minimum flat rate of £3.95 up to 750g for a First Class delivery which will usually take between 2 - 3 working days, but at busy times (especially leading up to Christmas) please allow 3-5 working days. For orders over 750g delivery charges are based on weight and will be charge accordingly, unless the order is £50 or above as First Class Post is then FREE. You can check how much the delivery cost will be before proceeding to Check Out, whilst checking your 'Basket'. UK Special Delivery Next Day is also available (if specially choosen) and charged according to weight. This service is free for orders £75 or above, but again must be specifically chosen at the shopping basket area.

All web orders will be processed during work days. Therefore any orders made over the weekend will be processed from Monday morning.

Please Note: If you order more than one item, you may receive them in separate parcels.   If you would like further information regarding the products or delivery options, please email thewoodyshop@zarawood.com. Please note that this is only available during office hours and is not open over weekends or Bank Holidays.  Please note that proof of postage will always be retained by us but that these items are non-trackable. See below for compensation guidelines as responsibility is with the carrier once posted.

UK Standard - Royal Mail First Class
Currently the most economical service taking between 3 and 5 working days. Compensation for items below 1000g are as follows: a postage refund plus compensation for actual loss up to the value of the item up to £46.00.

UK Special Delivery Next Day (not including weekend deliveries)

Royal Mail aims to deliver items by 1.00pm of the next working day. The Woody Shop cannot be held responsible for the carrier's late delivery. There is a standard compensation up to £500 or the value of the item - whichever is the lower.

This service is free for orders £75 or above.

Signature Required Deliveries (UK Signed For/UK Special Delivery Next Day) 
Please be aware that if items are returned to us, after Royal Mail has tried to deliver to you and/or the item has not being collected from a Royal Mail office, then the customer will incur the cost of resending the order.

Cut-off time for UK next day deliveries (UK Signed for/UK Special Delivery)
Please note that our cut-off time for next working day deliveries is now midday (GMT). If you place an order before this time, it will be processed and dispatched the same day, and delivered to you the next day. If you place an order after 13:30 it will be processed and dispatched the next working day - therefore delivered to you in 2 working days.

* Please note that is threshold may change without notice.

**At certain times not all of these delivery options will be available, only the ones within the drop down box.

***Information taken from Royal Mail's website. We cannot be held for changes to the Royal Mail terms and conditions, although we will always endeavor to update our information in accordance with Royal Mail.

Please note that during busy times and Royal Mail strikes, post may be delayed of which we cannot be held accountable for.

Delivery Options - Europe

European - Standard Airmail 
Up to £46 compensation for loss or damage. Our carriers aim to deliver to European destinations within 3 working days.

European - Signed for 
Up to £50 compensation for loss or damage as standard, although if required extra insurance can be taken up to £250 or £500 depending on destination. All items are tracked until they leave the UK - and in some cases on arrival in the destination country. Via our carrier's website you will be able to check the progress of your item online until it reaches the destination country's postal service as a registered item. When your item reaches its destination country it is handed over to the local postal service for delivery through their regular registered service. A signature will be taken at the delivery address.

European - Insured Airmail/ Airsure 
Insured up to £50 as standard, although if required extra insurance can be taken up to £250 or £500 depending on destination. Our carriers are able to deliver to these European countries: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.

Please note that orders weighing over 2kg will have to be placed in separate packages due to our carrier's weight restrictions. Proof of postage will be acquired for each individual package.

Please see the Royal Mail website for further details on all the services mentioned above: to: http://www.royalmail.com/

Delivery Options - Worldwide

Worldwide - Standard Airmail 
Up to £46 compensation for loss or damage. Our carriers aim to deliver to worldwide destinations (outside of Europe) within 5 working days.

Worldwide - Signed for 
Up to £50 compensation for loss or damage as standard, although if required extra insurance can be taken up to £250 or £500 depending on destination. All items are tracked until they leave the UK - and in some cases on arrival in the destination country. Via our carrier's website you will be able to check the progress of your item online until it reaches the destination country's postal service as a registered item. When your item reaches its destination country it is handed over to the local postal service for delivery through their regular registered service. A signature will be taken at the delivery address.

Worldwide - Insured Airmail/ Airsure 
Insured up to £50 as standard, although if required extra insurance can be taken up to £250 or £500 depending on destination  Our carriers are able to deliver to these worldwide countries (outside of Europe):Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.   New Zealand

Please note that orders weighing over 2kg will be placed in multiple packages due to our carrier's weight restrictions. Proof of postage will be acquired for each individual package.

Please see the Royal Mail website for further details on all the services mentioned above: http://www.royalmail.com/

Tracking References 
If you have chosen any of the following options: UK Signed for, UK Special Delivery, European or Worldwide Signed for; European or Worldwide Insured Airmail/Airsure - we will send you an email with a Royal Mail Tracking Reference. This will allow you to track the package/s using Royal Mail's Track and Trace System: http://track.royalmail.com/portal/rm/track?catId=400145&keyname=track_home

Additional Charges 
Please note that shipment to non-UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. We have no control over these charges and therefore cannot bear responsibility.

Returns 
UK Returns can be made within 10 days of delivery. If you wish to make a return, please inform us in writing by email or letter before sending the order back. Unfortunately, items made to order/personalised are not subject to returns. When returning purchased goods back to us, the customer will incur the cost of postage and packaging.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered in. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit.

Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given. We therefore strongly suggest that items are sent via a postal service that offers proof of delivery and appropriate insurance, as we will not be held responsible for items that are lost or damaged while in transit back to us.

Refunds 
Refunds will be processed within 30 days of written cancellation. Where exchange rates of currency are involved, the Refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.

Damaged items 
If any item arrives damaged please contact the carrier immediately and keep the item and packaging used. A representative from Royal Mail may visit you to check item and packaging as part of compensation claim process.

Delayed or Lost Items 
Once an order has been dispatched and passed to the carrier, we cannot be held responsible for that order. Compensation, if any, will be from our carrier's Royal Mail and has nothing to do with The Woody Shop. However we will always do our best to assist your claim to Royal Mail. As standard, we will always obtain Proof of Postage for every order we send out. For further details on compensations and claims please visit the Royal Mail website: http://www.royalmail.com/

Product Disclaimers/Care Instructions/Health & Safety

- Candles
The Mirror Mime Twins candles comes with a health & safety sticker at the base of the candle. These are as follows:

Remove all packaging & labels before use. Trim wick to 1cm before lighting/relighting. Never leave burning candles unattended & burn out of reach of children & pets. Candles should be burned in an area free from draughts & away from flammable items/direct sunlight. Use a suitable non-flammable holder placed on a heat resistant surface. Do not move candles when lit or the wax is still liquid.

Please note that due to wax being a natural product, we would recommend unwrapping the cellophene from the candle after purchase/receipt of goods.

- Badges  
Please note that badges are not suitable for children due to small and sharp pieces. We cannot be held responsible for any personal injury or damage to garments/ accessories while handling or wearing the items. So the Woody Shop elves ask that you be very careful.

 - Little Treasures Wearable Art Range
Little Treasures is a collection of tiny artwork by Zara Wood encased in vintage jewellery. The jewellery like us will not always be perfect. We think that this is part of it's charm. We will always endeavour to describe the jewellery as best we can through written descriptions and photographs. Please note that these items are not suitable for children due to small and sharp pieces. We cannot be held responsible for any personal injury or damage to garments/accessories while handling or wearing the items. As these pieces are art they may not take too kindly to be worn in rain as they may be damaged. The Woody elves would like to remind you to be careful with these vintage pieces; to look after them and we're sure they will look after you.

- More information on Little Treasures
Little Treasures is a beautiful collection of wearable art framed within vintage jewellery by artist and illustrator Zara Wood. Inspired by precious heirlooms and miniatures, each piece is completely unique and hand made by the Zara. Victorian fob photo lockets become tiny portholes from which pet owls peer, delicate darlings bathe in the light of circling diamantes while a decadent bunny wears a velvet bow tie.

- Dark Coloured Cotton Product Warning (including the Mirror Mime Deer Bag)
Please note that dark colours may transfer and may not be suitable for use in rain. Always read the care instructions. Please note that we shall not be liable for any consequential damages that result from the use of these products.

Zara Wood shall not be liable for any consequential damages that result from the use of this product.

Sizing Guide for Apparel
The sizes noted within the sizing guide are approximate only and given to us my our garment manufacturers.  To keep your t-shirts nice, Woody suggests you wash them inside out to prevent image fade.

Privacy 
All information that you provide to us will only be used for the sole purpose of processing your order. From time to time we use your email to notify you about news, offers and exhibitions.

You can always unsubscribe to these emails at any point.

Copyright 
Please note that the logos, images and products show on this website (unless otherwise stated) are copyrighted to Zara Wood 2001 – 2012. All Rights Reserved. Be inspired to create not copy.

Please be aware that we may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version.

These Terms and Conditions and your use of our website are governed by English law.

Mailing List Subscribers 
In an effort to stamp out spam, subscribers with suspect names or emails i.e. nonsensical formations of letters and numbers will unfortunately be deleted from our mailing list. Apologises to any legitimate subscribers for any inconvenience caused. Please feel free to email thewoodyshop@zarawood.com if you have difficulties.

Come and join the Woody mailing list to receive newsletters, competition announcements and private view invites. Your email will not be passed on to any third parties. However you may receive information about group exhibitions that the artist Zara Wood is involved with.

Contact Details:
The Woody Shop c/o Zara Wood, Studio 11, 12A Marlborough Place, Brighton, BN1 1WN, United Kingdom.

Office Hours: Monday to Friday from 9.30am - 6.00pm

Email: thewoodyshop@zarawood.com

Website: www.thewoodyshop.com